Baxter Connecting Patients & Doctors through an Integrated Portal Experience

Written By Nancy Maya

Usability Testing, Product Design, Information Architecture, Content Strategy, Design System

Who is Baxter.

Baxter’s Hospital Products business manufactures products used in the delivery of fluids and drugs to patients across the continuum of care. These include IV and other sterile solutions and administration sets, premixed drugs and drug-reconstitution systems, IV nutrition products, infusion pumps, and inhalation anesthetics.

CHALLENGE

Baxter needed a new system design for two portals and one web application. The goal was to improve user experience, simplify ordering, and reduce customer support inquiries.

RESULTS

  • Reduced time spent on site by optimizing usability.

  • Improved transparency and user trust.

  • Decreased customer support call volume significantly.

PROTOTYPE:

https://tpve5z.axshare.com/#g=1&p=portal_login

Role

UX Lead – Designed a fully responsive user experience, including wireframes and visual design. Collaborated closely with Baxter Salesforce developers to ensure seamless implementation on Salesforce Lightning.

Team

Worked with Baxter’s internal development team, product owners, and key stakeholders.

Tools Used

Axure, Sketch, Salesforce Lightning

Timeline

6 months

Nancy Maya
THE WAY I WORK: I strive to create thoughtful work that solves problems through elegant solutions. ADVERTISING: Through innovative concept approaches and clean executions, I have sought to transcend the ordinary realm of vanilla advertising. AUTHENTIC INSPIRATIONS: Design with a purpose: I embrace all aspects of the design process by pushing the limit and asking the right questions. I want to get to the core of the problem through exploration and determination. I AM... a Problem-solving, Fast-thinking, Idea-generating, Enthusiastic User-centered Designer. Learn More About Me Here: http://lnkd.in/UaZKGK
nancymayadesigns.com
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Baxter Connecting Patients & Doctors through an Integrated Portal Experience.